Open 24/7 - Contact us anytime

Call 24/7 | Certified Lighting Electricians | New Construction | Upgrades | Emergency Repair | Financing Available

Privacy Policy

Effective Date: January 1, 2024

At Fidelighty, LLC (referred to as "we," "our," or "us"), we are committed to protecting the privacy of our customers ("you"). This Privacy Policy explains how we collect, use, and protect your personal information, particularly when you engage with us via SMS, email, and other communication channels. By using our services, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information when you interact with us:

Personal Information
Name, email address, phone number, postal address, and any other contact details you provide.
Transactional Information
Records of the services you have purchased, requests made, or quotes provided.
Communication Preferences
Your preferences for receiving communications from us (e.g., email, SMS).
Technical Information
IP addresses, browser type, device information, and any tracking data relevant to email or SMS communications.

2. How We Use Your Information

We may use your personal information for the following purposes:

Service Communication
To send you updates related to our lighting services, such as installation schedules, service confirmations, maintenance reminders, and customer support.
Promotional Offers
To send you special offers, promotions, and discounts related to our lighting products and services via SMS and email, if you have opted to receive such communications.
Billing and Payments
To process your payments for services rendered and provide receipts or invoices.
Improvement of Services
To enhance our service offerings and better understand your needs based on feedback and data.

3. How We Share Your Information

We do not sell or rent your personal information to third parties. However, we may share your data in the following circumstances:

Service Providers
With third-party vendors that help us with communication services (e.g., SMS or email platforms), payment processing, or customer management.
Legal Requirements
If required by law or to protect our rights or the rights of others.

4. Communication Preferences

You can manage your communication preferences as follows:

Opting Out of Promotional Communications
You may opt out of receiving promotional SMS or email messages at any time by replying “STOP” to an SMS or by clicking the “unsubscribe” link in an email. Please note that opting out of promotional messages does not affect service-related communications.
Updating Your Information
You can update or correct your personal information by contacting us at [email protected] or 866-487-2533.

5. Data Security

We take reasonable precautions to protect your personal information from unauthorized access, alteration, or disclosure. This includes the use of encryption, secure servers, and other security measures in the handling of data collected through SMS, email, and our website.

6. Retention of Data

We will retain your personal information only as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, or resolve disputes.

7. Children's Privacy

Our services are not intended for individuals under the age of 18, and we do not knowingly collect personal information from children.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website, and the date of the latest update will be reflected at the top of this policy.